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Shipping + Returns

Shipping

Our shipping rates are flat rates, based on the location we are shipping to, and the level of service you choose.

Here is an explanation of our shipping levels:

standard

  • USA: 3-7 business days
  • Canada: 1-2 weeks
  • International: 1-3 weeks**

expedited

  • USA: 1-2 business days
  • Canada: 5-7 business days
  • International: Not Available***

 

standard
In the USA, delivery will take 3 - 7 business days. In Canada, this is about 1 - 2 weeks. Internationally, you should expect 1-3 weeks.

**FOR INTERNATIONAL PACKAGES - EVERY EFFORT WILL BE MADE TO KEEP THE SHIPPING RATE AT THE USPS INTERNATIONAL PRIORITY RATE. HOWEVER, THIS RATE CAN ONLY BE USED WHEN PACKAGES FIT INSIDE THE ENVELOPE PROVIDED BY USPS. IF YOUR PACKAGE DOES NOT FIT, YOU WILL BE CONTACTED AND CHARGED FOR THE DIFFERENCE BEFORE THE PACKAGE SHIPS. INTERNATIONAL PRIORITY PACKAGES ARE NOT INSURED & GATHERHEREONLINE.COM CANNOT BE RESPONSIBLE FOR PACKAGES THAT DO NOT REACH THE CUSTOMER.**

International customers - we cannot mark packages as "gift" as this is illegal.

expedited
In the USA shipment will be second day air (this is two business days). In Canada, expect delivery in 5 - 7 days. Expedited shipping is not available internationally.

***Unfortunately expedited shipping is not currently available outside of North America.

Shipping Rates
Match the destination with the shipping level to find the rate that applies to you.

country

  • United States
  • Canada
  • Australia
  • France
  • United Kingdom
  • Ireland
  • Japan
  • Other International

standard

  • $8.80
  • $25.95
  • $35.95
  • $35.95
  • $35.95
  • $35.95
  • $35.95
  • $35.95

expedited

  • $29.95
  • $45.95
  • n/a
  • n/a
  • n/a
  • n/a
  • n/a
  • n/a

Please note that our shipping rates are FLAT RATE, and will not change depending on weight or size (although oversized products will have a additional shipping fee).

domestic shipping times
Standard shipping times for USPS Priority packages is 3 to 7 day.Orders are shipped from our shop in Cambridge, MA please take that into account when estimating time in transit.

notes

We try to ship all orders out the next business day, but sometimes it takes us two days.
In the event there is a problem with your order, you will be contacted by email or phone.

PLEASE NOTE THAT FOR INTERNATIONAL SHIPMENTS, CUSTOMS AND BROKERAGE FEES MAY APPLY.
THESE FEES VARY FROM COUNTRY TO COUNTRY AND GATHERHEREONLINE.COM IS NOT RESPONSIBLE. WE CANNOT MARK PACKAGES AS "GIFT" AS THIS ILLEGAL. 

Returns

Unused yarn, pre-cut fat-quarter bundles and un-opened notions, in their original condition, may be returned in exchange for store credit within 1 months of purchase. When exchanging, the customer must pay for all shipping costs associated with the exchange. Customer will receive notice of their credit with gatherhereonline.com via e-mail.

Cut to order fabrics and all books and patterns may not be exchanged but will be replaced if damaged in shipment. We will happily reimburse any shipping costs incurred when returning damaged merchandise, and will send replacement merchandise at no cost. Please include a description of the damage with your return.


Please contact us via e-mail before shipping any returns.  We can be reached at orders@gatherhereonline.com

Please include the order number when contacting us about any returns.

Merchandise returned for credit or replacement to gatherhereonline.com must be accompanied by:

  • original receipt
  • customer's email address
  • customer's phone number
  • customer's shipping address

Send all returns to:

Gather Here
ATTN: RETURNS
1343 Cambridge st
Cambridge, Massachusetts 02139

ALL SHIPMENTS SHOULD BE INSURED FOR THE FULL VALUE OF THE CONTENTS. GATHERHEREONLINE.COM IS NOT RESPONSIBLE FOR UNINSURED PACKAGES.