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COVID-19 Response

UPDATE 4/19/21: Our doors are open and you don't need an appointment to shop. That's right, we're 'just open'!

You must be symptom free to enter the shop and face coverings are required at all times.

UPDATE 4/08/21: Our team is getting vaccinated (and we hope you are too).

Because of this we're planning to 'just be open' starting April 19th (no shopping appointment needed)!

Return Policy:

While we are taking extra measures to ensure customer and staff safety we are also aware that fomite transfer of Covid-19 is unlikely and that the disease is transmitted primarilly through the air. Following the CDC's updated guidance we are resuming our "normal" return policy.

Unused yarn, pre-cut fat-quarter bundles and un-opened notions, in their original condition, may be returned in exchange for store credit within 1 month of purchase. We do not cover shipping costs for exchanges. 
Cut to order fabrics and all books and patterns may not be exchanged but will be replaced if damaged in shipment. We will happily reimburse any shipping costs incurred when returning damaged merchandise, and will send replacement merchandise at no cost. Please include a description of the damage with your return.
Please note that all "sale" items are final sale.
For more information check out our shipping + returns page.

Extended Shopping Hours:
We recently extended our shopping hours to be from 12 to 8pm Monday through Thursday. Our Friday, Saturday & Sunday hours are unchanged (we close at 6pm).

UPDATE 3/24/21: Shopping by Appointment will continue for a few more weeks. We continue to offer 20 minute shopping appointments. We'll be phasing out our Health & Wellness checks for all shopping appointments (including walk ins) in the coming days. Face coverings are still required to be worn at all times.

Health Checks will continue to be required for all class participants.

UPDATE 9/28/20: Shopping by Appointment is now available. We are now offering 20 minute shopping appointments. You'll receive our Health & Wellness check on the morning of your appointment and we require that you be symptom free to enter the shop. Face coverings are also required at all times.

We continue to offer a class calendar featuring daily workshops with a maximum of 4 participants. As we move towards re-opening we will continue offering local delivery and contactless pickup. We have also extended 'Summer' Saturday hours - gather here will continue to be closed for pickup/phone calls/emails on Saturdays. 

UPDATE 7/4/20: gather here is CLOSED the weekend of July 4-5, 2020. On Monday, June 6, 2020, phase III of Massachusett's re-opening plan will begin rolling out. We have decided that with Phase III we will host in-store workshops for teens and adults. The class calendar reflects daily workshops with a maximum of 4 participants, all participants and instructors will be required to take a self-administered health and wellness check. Workshop spaces have been reconfigured to allow for maximum social distancing and everyone will be required to wear a face covering at all times. We will continue to keep our physical store CLOSED to the public and will continue offering local delivery and contactless pickup. gather here will also institute Summer Saturdays - gather here will be closed for pickup/phone calls/emails on Saturdays.

UPDATE 6/2/20: On June 1, 2020, the Baker-Polito Administration announced guidelines for Phase II of their Re-Opening Plan. After conversations with our entire team, we have decided we will focus on our youth programming during Phase II and implement curbside pickup. We will continue to keep our physical store CLOSED to the public for the health and safety of our reduced team and the students and families relying on gather here's summer program. We hope you'll continue utilizing local delivery and contactless pickup as we navigate how best to open our doors and not put anyone's health at risk.

UPDATE 5/19/20: On May 18, 2020, the Baker-Polito Administration announced the Safer-At-Home Advisory. In compliance with the administration's Phase 1 plan, retail establishments remain closed to the public. We are working on implementing contactless pick-up/drop-off for sewing machine purchases and service beginning on Tuesday, May 26, 2020 per guidance from the State. We will announce plans for curbside/sidewalk pickup at the end of May with a June target. 

For a variety of reasons, there will NOT be local deliveries on Sunday, May 24, 2020 and gather here will be CLOSED on Monday, May 25, 2020. We will not be responding to emails/messages for those two days. If you need crafting supplies delivered prior to the weekend, please get your online order in by dawn EST Wednesday, May 20, 2020.

UPDATE 4/21/20: We have updated our FAQ with Pandemic related questions.

We are suspending the disbursement of frequent maker loyalty cards due to the fact we've run out of stamp cards and this isn't considered an essential print job.

Since our loyalty program is not a digital program but is an instore program we are not able to apply accrued stamps remotely. As soon as we can re-open our brick and mortar you can bring in your assorted physical stamp cards that you may have collected in the first month of our closure and we'll be happy to redeem them.

We are now offering FREE SHIPPING for orders over $75 anywhere in the Continental United States. As well as FREE CAMBERVILLE DELIVERY for orders over $50 to anywhere in Cambridge/Somerville.

Orders may take up to 3 business days to pick, pack, and ship. We are fulfilling them in the order they are received and kindly ask that you please be patient.

To ensure the health and safety of our Team Members and customers during this critical time, we are suspending our current return policy and all sales are final unless there was a quality problem with the product at the time of purchase or if the incorrect product was delivered.

UPDATE 4/3/20: On Tuesday, March 31, 2020, the Baker-Polito Administration extended the Stay-At-Home Advisory through May 4, 2020. What this means for you and gather here: gather here is available 24/7 ONLINE ONLY. You may not "drop by", "swing by", "walk over", "discreetly stand next to the tree" for the health and safety of the limited team fulfilling online orders. Unfortunately this means we can no longer accept your machines for service or rent you a sewing machine. 

We continue to offer FREE SHIPPING for orders over $50 anywhere in the Continental United States. As well as FREE CAMBERVILLE DELIVERY for orders over $25 anywhere in Cambridge/Somerville. Orders may take up to 3 business days to pick, pack, and ship. We are fulfilling them in the order they are received and kindly ask that you please be patient.

Are you missing workshops? Join us for online, in-person workshops. Check out the class calendar and join a gather here instructor for the patient, in-depth workshops that are the cornerstone of our business.

Questions about fabric face masks? Read our detailed blog post!

UPDATE 3/30/20: Per the Governor's Stay at Home advisory, you cannot come by to pick up an order/a machine. You cannot drop off anything inside the store. We encourage you to visit us 24/7 ONLINE and we'll process your purchase in the order it is received. We kindly ask that you please be patient about the time it takes for your order to ship. We are taking extreme precautions in our brick and mortar turned "shipping warehouse" with a limited team fulfilling orders and handling correspondence. The well-being of our customers and staff is and will always be our top priority. 

We wish we could tell you when our store will re-open to the public. While we have lots of skills we don't have the ability to tell the future. We continue to take things one day at a time.

UPDATE 3/16/20: We have decided after many discussions that gather here will be closed to the public starting at 7 PM on Monday, March 16, 2020. You can continue to shop online. We will be coming in to pack orders, receive product, and record online content between 12 and 6 PM throughout the week so don't be alarmed if you walk by and see a handful of us puttering about.

We are postponing March workshops - any workshops that we can offer online we'll email those who previously registered a link to join us. We know during this time of uncertainty it might be comforting to sit with other makers for a couple of hours and learn how to knit/crochet/embroider/stitch. We'll be offering refunds/class credits/store credits for March workshops - you'll receive an email from Lisa (our awesome customer service associate) in the coming hours. All social gatherings at the store have been cancelled - we're looking at ways to offer this online as well so stay tuned.

We typically launch classes on the 2nd to last Monday of the month. We will NOT be launching April workshops until we have a better understanding of the situation here in Massachusetts. We'll send out a newsletter about any online learning opportunities so if you haven't signed up you totally should. We will be launching Kids Summer Camp on March 23, 2020 - we do hope that we are up and running by then.

UPDATE on 3/20: re: Fabric Face Masks! We made a video tutorial you can watch HERE. You can find the written tutorial HERE. Are you a healthcare provider looking for masks please fill out the request form.

Want to drop off your completed mask? We have a drop box available from 12-6 PM. Please place your completed mask in a ziploc (or equivalent) bag. Thank you for your assistance!

gather here takes the health and safety of our team, instructors, and guests seriously. We are closely monitoring the recommendations of the U.S. Centers for Disease Control and Prevention (CDC) and Cambridge Public Health Department in responding to the growing concern around the novel coronavirus (COVID-19).

On February 22, 2020, we increased the cleaning and disinfection of surfaces throughout the store and studios, provided hand sanitizer and wipes for our team and visitor use throughout 1343 Cambridge Street, and communicated best practices to craft associates and instructors. You'll notice sanitizer at our registers, the ball winder and swift, and in every studio. And you can rest assured that our bathrooms are stocked with soap, hot water, and are being wiped down regularly.

For those of you concerned about our team: gather here provides paid sick leave for full and part-time craft associates and we are encouraging our team to stay at home in the event that they are ill.

Customers who want to avoid public areas can order online and we are happy to ship your order. We are offering free shipping anywhere in the continental US and free local delivery for any orders to those living in Cambridge and Somerville. We have relaxed our cancellation policy on workshops (instead of our usual 72 hours we ask for 24 hours notice to receive a class credit) and will offer class credit for anyone who needs to self-quarantine regardless of when they are diagnosed.

We will continue to evaluate the ever-changing situation. At this time operating hours and planned programming are continuing as usual. Any updates will be shared on our website and social media. We thank all of you for your support and hope that we can all weather this storm safely.