Machines are serviced in house at gather here by our techs Meghan, an authorized Bernina technician, and Alvaro. Mehgan works on all Bernina and bernette machines and Alvaro will service most other machines that come in.
gather here guarantees the work that we do to your machine for a period of three months (90 days).
You can bring your machine in to troubleshoot a specific problem or for routine maintenance. Our technicians can do everything from minor adjustments to cleanings and full service overhauls. We're open 7 days a week, you can drop off your machine at anytime, no appointment needed.
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Services & Pricing • What’s Included • Prepare Your Machine • Policies • Get Started • FAQsWe repair and service ALL brands of sewing machines!
While we specialize in BERNINA and bernette we can service most other brands:
Singer, Brother, Janome, Juki, Pfaff & more.
Sadly, there are some machines for which we will not be able to locate replacement parts (depending on the brand, age and popularity of the machine). However, every sewing machine can receive an annual service from our technicians!
Our current service prices are as follow:
For repairs only, we charge $60/hour excluding the cost of replacement parts.
SERVICING
During a service visit, our staff may use the term COA, which stands for cleaning, oiling, and adjusting a sewing machine.
A normal COA includes:
Clean: internal mechanisms; Oil: (lubricate) all points internally; check and Adjust: tensions (balance), motor belts, retime hook, retime feed, needle/hook relationship, feed height and feed stroke, zigzag pendulum swing. We also service the bobbin winder assembly, inspect and polish needle plate and hook, check and balance forward and reverse feed.
Please include only the following accessories with your machine when you bring it in for service or repair
All Repairs and Services will start with a diagnosis and proceed from there. We will contact you about any repair charges that exceed the amount pre-approved at the time of drop-off.
We charge a $30 bench fee for the inspection of all machines. If we determine your machine is catastrophically damaged, or impossible to find parts for the bench fee covers our technicians' labor. This charge is folded into the cost of a completed machine tune up.
Any repair charges are in addition to the basic service charges previously listed.
We charge a $30 bench fee for the inspection of all machines.
You'll only see this charge if we determine that your machine is damaged beyond all hope, or has impossible to find parts. Then the bench fee covers our technicians' diagnostic work.
There is no bench fee if the repair work is done, this charge is simply folded into the cost of a completed machine tune up.
A regular service will keep your machine sewing and will even get your machine back to working order if it isn't sewing at the moment.
A regular service (COA) will include the following:
Clean:internal mechanisms; Oil:(lubricate) all points internally; check andAdjust:tensions (balance), motor belts, retime hook, retime feed, needle/hook relationship, feed height and feed stroke, zigzag pendulum swing.
Repair generally require parts. If your machine isn't sewing it probably doesn't need to be repaired, it should be serviced.
If something is broken then it needs to be repaired.
We can repair most makes and models. This will depend on parts being available. Note that we do not have access to most electronic components for brands other than BERNINA and bernette.
If a part is broken or missing then that part needs to be replaced and/or the machine needs to be repaired.
This is when you can select 'Repair Only' for your service type.
Note that we can repair most makes and models. It will depend on parts availability. We don't have access to most electronic components for brands other than BERNINA and bernette. Please call if you have questions.
No. In general we would advise against repairing your machine yourself. This means that you should not remove the covers or make adjustments.
This is not to say that you should not clean and maintain your machine. Your manual should have detailed instructions on how to regularly clean lint from the bobbin area (before it builds up) and where to oil.
gather here guarantees the work that we do to your machine for a period of three months (90 days).
If you're having trouble with something that we worked on then please contact us as soon as possible to let us know. Sending pictures will often help us trouble shoot typical follow up issues.
Sometimes we just need to talk about what's happening. Other times we'll need you to bring your machine back in to the shop. If you do bring it back we'll help with the intake form in the store and you won't need to pay another deposit.
Ready to begin?
Get started to be placed in a queue for repair or servicing and we’ll let you know when to bring your machine into our shop. We aim to turn around machines within xx (fill in lead time here).
Turnaround times will vary based on the type and current working status of your machine. If the machine needs parts that we need to order, then the repair will take longer.
If your machine just needs to be cleaned, oiled and adjusted then we aim to have it back to you within a few weeks.
The exact time will vary based on how many machines we currently have in the shop.
Depending on the circumstances it may be possible to rush your service or repair.
If your repair or service is expedited, a 25% Rush fee will be applied. Contact us for more information about our current turnaround times and to see if we can meet your ASAP repair needs.
Here are a few signs that your machine needs a professional cleaning.
We don't need all of the presser feet, accessories and tools that came with the machine.
You can also leave the slide on table, accessories case and dust cover at home.
When it comes to presser feet, we generaly only need the zigzag presser foot. If you are having trouble with a particular stitch that uses another foot, please bring that one in as well. If you'd like us to test the buttonhole foot, please bring that foot in.
Yes, absolutely.
You can bring your machine in anytime that we're open and we'll do your intake in the store.
Call us at the shop at (617) 714-4880 and we’ll be happy to answer your questions.
